Patient Access Specialist - Scheduling & Billing Support

Prime Healthcare; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits

Job summary

Prime Healthcare is seeking a Patient Service Representative at St. Joseph Medical Center in Kansas City, MO. The role interviews patients to collect demographics and prepares for visits, while coordinating clinic scheduling and radiology appointments.

You will verify coverage, collect co-pays, and assist with billing issues, greeting patients and guiding calls to the appropriate staff. This full-time position requires strong customer service, familiarity with medical terminology, and comfort

Qualifications

• 2+ years of experience in a medical office setting (preferred).
• Knowledge of medical terminology (preferred).
• High School Diploma or Equivalent (preferred).
• Customer Service experience preferred.

Responsibilities

• Interviews patient or representative to obtain identifying and basic demographics for upcoming visits.
• Schedules patients in clinic and assists with scheduling in other clinics.
• Schedules patients for radiology appointments as requested by providers.
• Processes referrals and schedules patients accordingly.
• Verifies insurance coverage, collects co-pays and prior balances, reconciles and troubleshoots billing issues.
• Greets and checks in patients and handles incoming calls, routing to staff or initiating messages.
• Coordinates clinic processes such as supply ordering, sales calls, record releases, and mail processing.
• Operates computer to input/retrieve data and communicates with patients, staff, and providers using age-appropriate methods.

Skills

Communication skills

Customer service

Medical terminology understanding

Data entry

Education

High School Diploma or equivalent

Job description

Prime Healthcare is seeking a Patient Service Representative at St. Joseph Medical Center in Kansas City, MO. The role interviews patients to collect demographics and prepares for visits, while coordinating clinic scheduling and radiology appointments.

You will verify coverage, collect co-pays, and assist with billing issues, greeting patients and guiding calls to the appropriate staff. This full-time position requires strong customer service, familiarity with medical terminology, and comfort