Patient Service Representative

St. Joseph Medical Group (Kansas City Physician Care); Kansas City (MO); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits

Descripción de la vacante

St. Joseph Medical Group is seeking a Patient Service Representative for our high-volume Kansas City office. You will interview patients to obtain demographics and prep for visits, greet and check in patients, and route calls to staff.

Responsibilities include scheduling patients in clinics and radiology, processing referrals, verifying insurance, collecting co-pays, and addressing billing issues. Proficiency with medical terminology and clear communication are essential for success.

Formación

• 2+ years of experience in a medical office setting
• Knowledge of medical terminology preferred
• Customer service experience preferred

Responsabilidades

• Interview the patient or representative to obtain identifying information and demographics to prep for visits
• Schedule patients in the clinic and assist with scheduling in other clinics
• Schedule patients for radiology appointments as requested by providers
• Process referrals and schedule patients accordingly
• Verify insurance coverage, collect co-pays and prior balances, reconcile and prepare deposits, and troubleshoot billing issues
• Greet and check in patients and route incoming calls to appropriate staff
• Coordinate clinic business processes such as supply ordering, record release, fax and mail processing
• Operate a computer to input/retrieve data and communicate with patients and staff using age-appropriate language

Educación

High School Diploma or Equivalent

Herramientas

Medical terminology

Descripción del empleo

Overview

Department: St. Joseph Medical GroupEmployment Type: Full Time

Shift Available: Days

Hours: 8-hour shifts, 7:30am - 4:00pm

Location: St. Joseph Medical Center - Kansas City, MO.

We are seeking a Patient Service Representative, internally referred to as Patient Access Representative or Patient Registration Clerk, in our high volume St. Joseph Medical Group office. As a Patient Service Rep, you interview the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits.

Responsibilities

To move forward in this position you must have at least 2 years of experience in a medical office setting

• Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits
• Schedules patients in their clinic and assists with scheduling them in others
• Schedules patients for radiology appointments as requested by providers.
• Processes referals and schedules patients accordingly.
• Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues
• Greets and checks in patients and takes all incoming phone calls and routes to appropriate staff or initiates messages
• Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing
• Must be able to: (1) operate a computer to accurately input and retrieve data; (2) communicate with the population served, staff, and providers utilizing age specific techniques; (3) maintain proficiency in medical terminology; (4) project a positive and helpful attitude.

Qualifications

• 1. Previous experience in a medical setting, preferred.
• 2. Knowledge of medical terminology preferred.
• 3. High School Diploma or Equivalent preferred.
• 4. Customer Service experience preferred.

Benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Additional Info

#LI-SB4

Employment Status

Full Time

Shift Days

Equal Employment Opportunity

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf