Patient Service Representative

Prime Healthcare; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits

Job summary

Prime Healthcare is seeking a Patient Service Representative at St. Joseph Medical Center in Kansas City, MO. The role interviews patients to collect demographics and prepares for visits, while coordinating clinic scheduling and radiology appointments.

You will verify coverage, collect co-pays, and assist with billing issues, greeting patients and guiding calls to the appropriate staff. This full-time position requires strong customer service, familiarity with medical terminology, and comfort

Qualifications

• 2+ years of experience in a medical office setting (preferred).
• Knowledge of medical terminology (preferred).
• High School Diploma or Equivalent (preferred).
• Customer Service experience preferred.

Responsibilities

• Interviews patient or representative to obtain identifying and basic demographics for upcoming visits.
• Schedules patients in clinic and assists with scheduling in other clinics.
• Schedules patients for radiology appointments as requested by providers.
• Processes referrals and schedules patients accordingly.
• Verifies insurance coverage, collects co-pays and prior balances, reconciles and troubleshoots billing issues.
• Greets and checks in patients and handles incoming calls, routing to staff or initiating messages.
• Coordinates clinic processes such as supply ordering, sales calls, record releases, and mail processing.
• Operates computer to input/retrieve data and communicates with patients, staff, and providers using age-appropriate methods.

Skills

Communication skills

Customer service

Medical terminology understanding

Data entry

Education

High School Diploma or equivalent

Job description

Overview

Department: St. Joseph Medical GroupEmployment Type: Full Time

Shift Available: Days

Hours: 8-hour shifts, 7:30am - 4:00pm

Location: St. Joseph Medical Center - Kansas City, MO.

We are seeking a Patient Service Representative, internally referred to as Patient Access Representative or Patient Registration Clerk, in our high volume St. Joseph Medical Group office. As a Patient Service Rep, you interview the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits.

Responsibilities

**To move forward in this position you must have at least 2 years of experience in a medical office setting**

• Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits


• Schedules patients in their clinic and assists with scheduling them in others


• Schedules patients for radiology appointments as requested by providers.


• Processes referals and schedules patients accordingly.


• Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues


• Greets and checks in patients and takes all incoming phone calls and routes to appropriate staff or initiates messages


• Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing


• Must be able to: (1) operate a computer to accurately input and retrieve data; (2) communicate with the population served, staff, and providers utilizing age specific techniques; (3) maintain proficiency in medical terminology; (4) project a positive and helpful attitude.

Qualifications

1. Previous experience in a medical setting, preferred.

2. Knowledge of medical terminology preferred.

3. High School Diploma or Equivalent preferred.

4. Customer Service experience preferred.

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

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Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf