Patient Access Specialist/Scheduler

Vermont, Inc; Burlington (VT); Remote; USD 36,000 - 52,000; Full time

Job summary

The University of Vermont Medical Center in South Burlington, VT is seeking a Patient Access Specialist. This remote-eligible role involves scheduling appointments and handling a high volume of calls for multiple clinics, delivering front-line customer service to patients, physicians and staff.

Qualifications include a High School diploma or GED; healthcare call center experience preferred and EPIC familiarity is a plus.

Qualifications

• Demonstrated customer service in a medical, fast-paced environment.
• Healthcare call center experience that assists with scheduling in a medical office strongly preferred.
• EPIC experience is a plus.

Responsibilities

• Schedule appointments for multiple clinics.
• Handle a high volume of inbound calls.
• Provide front-line customer service to patients, physicians and staff.
• Prioritize patient problems and provide clear instructions to ensure positive outcomes.

Skills

Customer service

Education

High School diploma or GED

Job description

at The University of Vermont Medical Center in South Burlington, Vermont, United States

Job Description

Position is remote eligible. All computer equipment is provided to the employee. Applicant must have a private and secure workspace.
High speed broadband internet is required and employee is responsible for the monthly cost. Candidates will be required to work Eastern Standard Time hours.
Are you looking to make a difference in the work that you do each day? Do you want to inspire others? Do you enjoy a fast-paced environment? Are you customer- centric and like to have fun? If you answered yes to these questions we have a great opportunity for you!
The primary job duties will be scheduling appointments and handling a high volume of calls for multiple clinics. The Patient Access Specialist answers inbound calls for various departments providing front-line customer service to patients, physicians and staff. Incumbent prioritizes patient problems and provides appropriate patient instructions. This position requires the ability to communicate in a clear, effective, and competent manner while providing welcoming and approachable service to ensure a positive outcome.

Education

• High School diploma or GED

Experience

• Demonstrated customer service in a medical, fast-paced retail or other business environment. Healthcare call center experience that assists with SCHEDULING IN A MEDICAL OFFICE STRONGLY PREFERRED. EPIC experience preferred.

This is a bargaining unit position

The University of Vermont Health Network is an Equal Opportunity Employer.