Remote Patient Access & Scheduling Specialist

Vermont, Inc; Burlington (VT); Remote; USD 36,000 - 52,000; Full time

Job summary

The University of Vermont Medical Center in South Burlington, VT is seeking a Patient Access Specialist. This remote-eligible role involves scheduling appointments and handling a high volume of calls for multiple clinics, delivering front-line customer service to patients, physicians and staff.

Qualifications include a High School diploma or GED; healthcare call center experience preferred and EPIC familiarity is a plus.

Qualifications

• Demonstrated customer service in a medical, fast-paced environment.
• Healthcare call center experience that assists with scheduling in a medical office strongly preferred.
• EPIC experience is a plus.

Responsibilities

• Schedule appointments for multiple clinics.
• Handle a high volume of inbound calls.
• Provide front-line customer service to patients, physicians and staff.
• Prioritize patient problems and provide clear instructions to ensure positive outcomes.

Skills

Customer service

Education

High School diploma or GED

Job description

The University of Vermont Medical Center in South Burlington, VT is seeking a Patient Access Specialist. This remote-eligible role involves scheduling appointments and handling a high volume of calls for multiple clinics, delivering front-line customer service to patients, physicians and staff.

Qualifications include a High School diploma or GED; healthcare call center experience preferred and EPIC familiarity is a plus.