Patient Access (Registration) Specialist - Part Time

University of Vermont Health Network; Burlington (VT); On-site; USD 31,000 - 45,000; Part time

Job summary

University of Vermont Health Network is seeking a Patient Access Specialist at the Main Campus in Burlington, VT. This 100% onsite role handles scheduling, registration, insurance verification and financial screening to ensure a smooth patient experience.

The position requires an Associate degree or vocational training and at least one year in customer service or related healthcare fields. Strong communication and ability to manage sensitive situations are essential.

Qualifications

• Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.
• Minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment.
• Ability to diffuse angry customers and handle pressure with excellent verbal communication skills.
• Experience with medical billing preferred.

Responsibilities

• Coordinate scheduling, registration, insurance and payer eligibility management.
• Perform financial screening activities to provide a patient-friendly experience.
• Navigate multiple information systems to support patient access and hospital operations.
• Contribute to accurate and timely revenue cycle processes.

Skills

Customer service

Verbal communication

Healthcare experience

Education

Associates degree or vocational training

Job description

Building Name: UVMMC - Medical Center - Main Campus

Location Address: 111 Colchester Avenue, Burlington Vermont

Regular

Department: Registration ACC

Part Time

Standard Hours: 20

Biweekly Scheduled Hours:

Shift: Day

Primary Shift: -

Weekend Needs: Every

Salary Range: Min $22.28 Mid $27.36 Max $32.43

_ This is 100% onsite work located at our Main Campus in Burlington, VT. This position is scheduled to work Monday, Tuesday, Wednesday, Friday and Sunday: 7:00AM-11:00AM. _

The Patient Access Specialist is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The Specialist shall function independently, resolve patient and operational issues and effectively manage patient financial engagement while facilitating all aspects of the access experience to ensure the UVM Medical Center revenue cycle remains whole.

EDUCATION:
Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.

EXPERIENCE:
Requires a minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment. Prior experience with medical billing preferred. Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.

This is a bargaining union position.