Patient Services Specialist - In-Office Access & Scheduling

Community Health Centers of Burlington; Burlington (VT); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Flexible Spending Accounts

Dental and Vision coverage

Life and Disability Insurance

401K

Continuing Education funds

Combined time off

Eight paid holidays

Employee Assistance Program

Job summary

Community Health Centers of Burlington is seeking a Patient Services Representative in Burlington, VT. This in-office role focuses on high-quality patient service, appointment scheduling, and accurate data entry using EPIC.

You will coordinate with clinicians, assist with patient outreach, and manage front-desk tasks in a fast-paced environment. Responsibilities include pre/post-visit planning, patient questions, and multi-line phone handling.

Qualifications

• High School Diploma or GED required.
• Prior related field experience preferred.
• Strong customer service skills and ability to handle conflict calmly.
• Excellent data entry and MS Office proficiency.
• Clear communication and attention to detail are essential.
• Ability to stay motivated and organized in a fast-paced environment.
• Willingness to work across multiple locations and service lines.

Responsibilities

• Pre/post-visit planning and patient outreach.
• Appointment scheduling and patient registration.
• Care coordination with clinical staff and answering patient questions.
• Manage multiple phone lines and EPIC entries.
• Support efficient patient flow and administrative tasks.

Skills

Customer service

Data entry

Communication

Attention to detail

Multitasking

Conflict management

In-person service

Education

High School Diploma or GED

Tools

EPIC

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Community Health Centers of Burlington is seeking a Patient Services Representative in Burlington, VT. This in-office role focuses on high-quality patient service, appointment scheduling, and accurate data entry using EPIC.

You will coordinate with clinicians, assist with patient outreach, and manage front-desk tasks in a fast-paced environment. Responsibilities include pre/post-visit planning, patient questions, and multi-line phone handling.