Patient Access Specialist — Schedule & Support

RWJBarnabas Health; Short Hills (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical and Prescription Drug

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible S璹

Wellness Programs

Voluntary Benefits

Discounts Through Partners

Job summary

RWJBarnabas Health is seeking a Patient Representative to respond to inbound patient calls and schedule appointments for the Barnabas Health Medical Group. The role emphasizes empathetic communication, accurate data entry, and coordinating with providers to meet patient needs. Day shift, full-time position in New Jersey.

Patients will be guided through scheduling with attention to clinical indicators and clear explanations of processes, ensuring a positive experience and efficient access to care.

Qualifications

• Three (3) years of clerical experience including at least two (2) years of admitting/patient intake experience in a hospital or ambulatory setting (preferred)
• Knowledge of medical terminology.
• Position requires exquisite communication skills.
• Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position.

Responsibilities

• Respond to inbound new and current patient calls for RWJBarnabas Health affiliated offices.
• Schedule first-time and returning patient follow-up appointments.
• Strategically schedule patients to the provider that will best suit their needs based on clinical indicators.
• Handle general questions with empathy to exceed patients' expectations on every call.

Skills

Clerical experience

Medical terminology

English communication

MS Office

Education

HS Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

PowerPoint

Job description

RWJBarnabas Health is seeking a Patient Representative to respond to inbound patient calls and schedule appointments for the Barnabas Health Medical Group. The role emphasizes empathetic communication, accurate data entry, and coordinating with providers to meet patient needs. Day shift, full-time position in New Jersey.

Patients will be guided through scheduling with attention to clinical indicators and clear explanations of processes, ensuring a positive experience and efficient access to care.