Patient Representative

RWJBarnabas Health; West Orange (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical and Prescription DrugInsurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible 
S

Wellness Programs

Voluntary Benefits

Discounts Through Partners

Job summary

RWJBarnabas Health is seeking a Patient Representative for the Barnabas Health Medical Group. The role is housed in Patient Access Services and involves handling patient calls and scheduling duties on a day shift. This full-time, hourly position offers a comprehensive benefits package in New Jersey.

The incumbent will use strong communication and terminology skills to support patients, families, and referring physicians while maintaining a high standard of service across all interactions.

Qualifications

• HS Diploma or GED is required.
• Three years of clerical experience with at least two years in admitting/patient intake (preferred).
• Knowledge of medical terminology.
• Excellent communication skills are essential.
• Ability to read, write and communicate in English.
• Strong oral and written communication and interpersonal skills.
• Computer literacy with Word, Excel, Access and PowerPoint.

Responsibilities

• Respond to inbound patient calls for RWJBarnabas Health offices.
• Schedule first-time and follow-up appointments.
• Match patients to the provider best suited to their needs based on clinical indicators.
• Handle general questions with empathy and professionalism.
• What to expect on every call: strive to exceed patient expectations.

Skills

Clerical experience

Medical terminology

Strong communication

Interpersonal skills

English proficiency

Data entry

Microsoft Office

Education

HS Diploma or GED

Tools

Microsoft Word

Excel

Access

PowerPoint

Job description

Job Title: Patient Representative

Location: Barnabas Health Medical Group

Department Name: Patient Access Services

Req #: 0000265285

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow-up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients expectations on every call.

Qualifications:

Required:

• HS Diploma or GED
• Three (3) years of clerical experience including at least two (2) years of admitting/patient intake experience in a hospital or ambulatory setting (preferred)
• Knowledge of medical terminology.
• Position requires exquisite communication skills.
• Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position.
• Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel.
• Superior interpersonal skills are important in maintaining a sound public image in dealing with patients, families, and referring physicians.
• Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point.

Preferred:

• Ability to speak other languages a plus
• Epic Experience

Scheduling Requirements:

• Shift Working: Monday-Friday, 8:00AM-4:30PM
• Day Shift
• Full-Time, 40 Hours Per Week

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer