Patient Access Representative

RWJBarnabas Health; Tinton Falls (NJ); On-site; USD 28,000 - 35,000; Part time

Benefits offered by this job

Generous Paid Time Off

Medical, Dental & Vision Insurance

Retirement Plans

Tuition Reimbursement

Life and Disability Insurance

Wellness Programs

Discounts with local partners

Volunteer opportunities

Job summary

RWJBarnabas Health is seeking a Patient Access Representative for on-site work at MMC Specialty Care Center. This role focuses on patient greeting, data collection, and accurate registration with insurance and demographic details.

You will work closely with the Patient Access Services team to ensure smooth throughput, proper documentation, and a positive patient experience in a busy health system environment.

Qualifications

• High School Diploma or equivalent is required.
• Empathy and excellent customer service skills are essential.
• Strong understanding of healthcare operations and medical terminology.
• Tech savvy with computer skills and registration systems.

Responsibilities

• Greet patients promptly and ensure respectful treatment for all customers.
• Collect and verify demographic and insurance information during registration.
• Obtain required signatures and communicate forms clearly.
• Assist with collecting co-payments and reconcile daily cash in PFS.
• Maintain a safe, secure registration environment and report safety issues.

Skills

Customer service

Empathy

Attention to detail

Healthcare terminology

Tech savvy

Education

High School Diploma or equivalent

Tools

Registration software

Job description

Job Title: Patient Access Representative

Location: MMC Specialty Care Center

Department Name: Patient Access Services

Req #: 0000270609

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Representative opening is the first face for a patient entering one of our RWJBH facilities! If you have empathy, customer service skills, an understanding of medical terminology, and love to be patient facing, please consider applying to this opening.

As a Patient Access Representative, a typical day might include:

• Playing a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely.
• Greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect.
• Provide a safe and secure environment for the patient during the registration process. Clearly review and communicate all forms and obtain required signatures for services provided.
• Ensure accuracy and thoroughness in collecting and documentation of the patient’s demographic and insurance information and utilizes the technology available to complete the registration.
• Participates in creating a positive environment for patient and colleague satisfaction. Is responsible for reporting identified safety issues such as hazardous environments.
• Collecting co-payments, issuing receipts, and reconcile daily cash within the PFS Department.

This role might be for you if:

• You lead with compassion in interactions and have patience and empathy.
• You are extremely detail oriented and organized.
• You are willing and able to come on-site to Monmouth Medical Center.
• You can meet the Per Diem minimum monthly requirements.

To be considered for this opportunity, you must meet the following requirements:

• Be able to cross train at Monmouth Medical Center in Long Branch & New Center opening in Tinton Falls!
• You have a High School Diploma or equivalent.
• You have developed a strong understanding of healthcare operations and medical terminology.
• You have excellent customer service skills.
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care is preferred.
• You are tech savvy and have computer skills.

Why You’ll Love Working Here:

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities …and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.