Patient Access Specialist: Registration, Scheduling & Care

CommonSpirit Health; Port Orchard (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access role supporting registration across hospital access points in Port Orchard. The position emphasizes accurate demographic data, insurance verification, and timely documentation within the EHR.

You will assist patients and families, ensuring a smooth intake and billing process in a busy health system. Ideal candidates have a high school credential, healthcare exposure, and strong communication skills to educate patients on financial

Qualifications

• High school diploma or GED required at hire.
• 1 year healthcare experience preferred, especially in patient access.
• Knowledge of patient registration procedures and health insurance payers.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete documentation within the EHR.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues per established workflows.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per standard procedures.

Skills

Patient registration

Insurance eligibility verification

Documentation

Communication skills

Education

High School Diploma

High School GED

Tools

EHR systems

Job description

Virginia Mason Franciscan Health is seeking a Patient Access role supporting registration across hospital access points in Port Orchard. The position emphasizes accurate demographic data, insurance verification, and timely documentation within the EHR.

You will assist patients and families, ensuring a smooth intake and billing process in a busy health system. Ideal candidates have a high school credential, healthcare exposure, and strong communication skills to educate patients on financial