Patient Access Specialist: Registration & Scheduling

Virginia Mason Franciscan Health; Port Orchard (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Specialist to perform patient registration and admitting functions across assigned hospital access points, including the Emergency Department, main registration, and admitting areas. The role ensures accurate demographic, insurance, and account information within the electronic health record to support timely patient care.

You will communicate financial responsibilities, collect payments when appropriate, and coordinate scheduling to

Qualifications

• High School diploma or GED required, upon hire.
• Experience in healthcare patient access preferred.
• Ability to verify demographics, insurance, and account information.

Responsibilities

• Register patients across access points, verify demographics and insurance.
• Scan, index, and manage patient documentation in alignment with workflows.
• Explain patient financial responsibilities and collect payments when appropriate.
• Schedule and adjust patient appointments to support timely care.
• Identify and resolve routine discrepancies and escalate complex issues.
• Provide patient-facing support via phone and other channels.

Skills

Patient registration

Healthcare operations

Communication skills

Phone support

Education

High School Diploma or GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Specialist to perform patient registration and admitting functions across assigned hospital access points, including the Emergency Department, main registration, and admitting areas. The role ensures accurate demographic, insurance, and account information within the electronic health record to support timely patient care.

You will communicate financial responsibilities, collect payments when appropriate, and coordinate scheduling to