Patient Access Specialist — Registration & Scheduling

CommonSpirit Health; Port Orchard (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health in Port Orchard, WA seeks a Patient Access professional focused on registration and admitting duties across hospital access points. You will gather and verify demographics, insurance, and account information to ensure accurate data capture supporting patient access workflows.

Use multiple systems for registration, scheduling, documentation, and inquiries, and escalate non-standard cases as needed. High school diploma and 1 year healthcare experience preferred.

Qualifications

• 1 year healthcare experience preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers and real-time eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information and insurance verification.
• Accurately scan, index, and manage patient documentation to support registration and billing workflows.
• Communicate patient financial responsibility using scripts and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow workflows to resolve issues.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per procedures.

Skills

Patient registration

Insurance verification

Customer service

Communication skills

Education

High School Diploma or GED

Tools

EHR systems

Job description

Virginia Mason Franciscan Health in Port Orchard, WA seeks a Patient Access professional focused on registration and admitting duties across hospital access points. You will gather and verify demographics, insurance, and account information to ensure accurate data capture supporting patient access workflows.

Use multiple systems for registration, scheduling, documentation, and inquiries, and escalate non-standard cases as needed. High school diploma and 1 year healthcare experience preferred.