Patient Access Specialist: Registration & Scheduling

Nationwide Children's Hospital; Columbus (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH, is seeking a Patient Access Representative to greet and register patients, answer calls and schedule appointments. You will obtain demographics, insurance and physician information, and ensure eligibility and pre-certification requirements are met.

Join a team focused on delivering outstanding patient service, coordinating with clinical staff, and supporting new employee onboarding. This role operates weekdays with standard hours.

Qualifications

• High School Diploma or equivalent is required.
• Associate's Degree preferred.
• One year of health care experience preferred.

Responsibilities

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Skills

Computer skills

Administrative skills

Customer service

Organizational skills

Education

High School Diploma or equivalent

Associate's Degree

Job description

Nationwide Children’s Hospital in Columbus, OH, is seeking a Patient Access Representative to greet and register patients, answer calls and schedule appointments. You will obtain demographics, insurance and physician information, and ensure eligibility and pre-certification requirements are met.

Join a team focused on delivering outstanding patient service, coordinating with clinical staff, and supporting new employee onboarding. This role operates weekdays with standard hours.