Patient Access Specialist: Mon-Fri Front Desk & Scheduling

Nationwide Children's Hospital; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Patient Access professional to greet and register patients, answer phones, and schedule appointments. The role requires collecting demographic and insurance details and ensuring accuracy in registrations.

The position emphasizes excellent customer service, collaboration with clinical staff, and adherence to hospital policies. A High School Diploma or equivalent is required, with an Associate’s Degree preferred, and CPR certification may be required

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree preferred.
• CPR certification (based on position and as determined by manager).

Responsibilities

• Greets and registers patients.
• Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
• Provides excellent customer service to patients and families by applying best practices and standard procedures.
• Interviews and registers patients in areas that report to Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.

Skills

Customer service

Administrative skills

Computer skills

Phone etiquette

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Nationwide Children’s Hospital is seeking a Patient Access professional to greet and register patients, answer phones, and schedule appointments. The role requires collecting demographic and insurance details and ensuring accuracy in registrations.

The position emphasizes excellent customer service, collaboration with clinical staff, and adherence to hospital policies. A High School Diploma or equivalent is required, with an Associate’s Degree preferred, and CPR certification may be required