Patient Access Specialist – Registration & Insurance

Medical University of South Carolina; Georgia; On-site; USD 21,000 - 30,000; Full time

Job summary

Medical University of South Carolina is seeking a Patient Access/Registration role to support preadmission and admission processes. You will assist with registration, verify insurance details, and serve as a liaison between patients, financial counselors, and hospital accounting.

The role emphasizes accuracy, policy compliance, and collaboration with clinical teams to streamline patient access and improve satisfaction. An emphasis on quality audits and ongoing training is included.

Qualifications

• High school diploma or equivalent is required.
• 1 year experience in customer service, health care or business-related field preferred.
• Experience with hospital information systems or word processing preferred.

Responsibilities

• Assist staff with registration procedures, insurance verification, and customer service best practices.
• Serve as expert in patient access workflows, policies, and procedures for complex registration issues.
• Coordinate patient flow and scheduling to ensure accurate registration, appointment scheduling, and check-in.
• Handle escalated patient inquiries or issues to improve satisfaction.
• Collaborate with clinical departments to address patient care needs and improve access processes.
• Conduct quality audits of registration data and documentation for accuracy and regulatory compliance.
• Assist in training new staff and developing training materials.
• Monitor KPIs related to patient access metrics such as wait times and satisfaction.
• Participate in meetings to improve efficiency and patient experience.

Skills

Customer service

Insurance verification

Registration procedures

Patient data entry

Education

High school diploma or equivalent (GED)

Job description

Medical University of South Carolina is seeking a Patient Access/Registration role to support preadmission and admission processes. You will assist with registration, verify insurance details, and serve as a liaison between patients, financial counselors, and hospital accounting.

The role emphasizes accuracy, policy compliance, and collaboration with clinical teams to streamline patient access and improve satisfaction. An emphasis on quality audits and ongoing training is included.