Patient Access Associate I — Registration & Insurance

Medical University of South Carolina; Columbia (SC); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Medical University of South Carolina seeks an adaptable Patient Access Clerk in the Admissions Department. You will process preadmission and admission demographic and insurance data, enter information into the hospital system, and ensure data accuracy while coordinating with patients, financial counselors and patient accounting.

Responsibilities include supporting registration procedures, insurance verification, coordinating patient flow, handling escalated inquiries, collaborating with clinical

Formación

• High school diploma or equivalent with 1 year of customer service experience.
• Ability to interpret and apply financial procedures and regulations.
• Previous experience with hospital information systems or word processing preferred.

Responsabilidades

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor KPIs related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency and patient experience.

Conocimientos

Customer service

Educación

High school diploma

Descripción del empleo

Medical University of South Carolina seeks an adaptable Patient Access Clerk in the Admissions Department. You will process preadmission and admission demographic and insurance data, enter information into the hospital system, and ensure data accuracy while coordinating with patients, financial counselors and patient accounting.

Responsibilities include supporting registration procedures, insurance verification, coordinating patient flow, handling escalated inquiries, collaborating with clinical