Patient Access Specialist I: Registration & Insurance

Medical University of South Carolina; Columbia (SC); On-site; USD 21,000 - 28,000; Part time

Job summary

The Medical University of South Carolina is seeking a PRN Patient Admissions Clerk to process preadmission and admission demographic and insurance data, enter information into the hospital system, and ensure data quality and regulatory compliance.

The role acts as a liaison between patients, financial counselors, and patient accounting, supporting the Patient Admissions Department with efficient registration, scheduling, and problem resolution.

Qualifications

• High school diploma with 1 year experience in customer service, health care or a business related field.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Job description

The Medical University of South Carolina is seeking a PRN Patient Admissions Clerk to process preadmission and admission demographic and insurance data, enter information into the hospital system, and ensure data quality and regulatory compliance.

The role acts as a liaison between patients, financial counselors, and patient accounting, supporting the Patient Admissions Department with efficient registration, scheduling, and problem resolution.