Patient Access & Registration Specialist

Medical University of South Carolina; Columbia (SC); In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

Medical University of South Carolina in Columbia, SC is seeking a Patient Access role to process preadmission and admission data, verify insurance, and ensure accurate information entry in hospital systems. This role acts as a liaison among patients, financial counselors, and patient accounting to uphold MUSC policies.

Responsibilities include guiding registration, resolving complex issues, coordinating scheduling, and auditing data for regulatory compliance.

Competenze

• High school diploma with 1 year experience in customer service, health care or a business related field.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Mansioni

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Conoscenze

Customer service

Healthcare experience

Registration procedures

Formazione

High school diploma

Descrizione del lavoro

Medical University of South Carolina in Columbia, SC is seeking a Patient Access role to process preadmission and admission data, verify insurance, and ensure accurate information entry in hospital systems. This role acts as a liaison among patients, financial counselors, and patient accounting to uphold MUSC policies.

Responsibilities include guiding registration, resolving complex issues, coordinating scheduling, and auditing data for regulatory compliance.