Patient Access & Registration Specialist

Medical University of South Carolina; Columbia (SC); On-site; USD 21,000 - 29,000; Full time

Job summary

Medical University of South Carolina is seeking an Employee in the Patient Admissions Department to process preadmission and admission data, ensuring accuracy and adherence to MUSC policies. The role acts as a liaison between patients, financial counselors, and accounting, supporting efficient check-in and enrollment processes.

The position emphasizes collaboration with clinical staff, registration accuracy audits, and ongoing staff training to maintain compliance and timely patient access

Qualifications

• High school diploma with 1 year experience in customer service, healthcare or a business-related field.
• Ability to interpret and apply financial procedures and regulations.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Skills

Customer service

Healthcare knowledge

Communication

Education

High school diploma

Tools

Hospital information systems

Word processing

Job description

Medical University of South Carolina is seeking an Employee in the Patient Admissions Department to process preadmission and admission data, ensuring accuracy and adherence to MUSC policies. The role acts as a liaison between patients, financial counselors, and accounting, supporting efficient check-in and enrollment processes.

The position emphasizes collaboration with clinical staff, registration accuracy audits, and ongoing staff training to maintain compliance and timely patient access