Patient Access Specialist: Registration & Insurance

Arlington Orthopedics Associates; DeSoto (TX); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Healthcare Options

Dental & Vision Insurance

401(k) with Annual Employer Contrib

HSA/FSA, disability, life and AD&D

EAP

PTO & Holidays

Job summary

Arlington Orthopedics Associates is seeking a Patient Access Representative to be the first point of contact, handling patient registration, insurance verification, and scheduling, while ensuring a positive patient experience.

You will collaborate with healthcare providers and staff, verify benefits, collect demographics, and guide patients through pre-visit instructions and co-pay discussions, contributing to smooth financial intake and HIPAA compliant handling of information.

Qualifications

• Certification in Patient Access (e.g., CHAA) preferred but not required.
• Experience in healthcare setting, particularly patient registration or insurance verification, is preferred.
• Experience with EHR and scheduling software is an advantage.

Responsibilities

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Collect and input demographic and insurance details into the EHR system.
• Ensure all required forms are completed accurately and in a timely manner.
• Verify patient insurance coverage and eligibility before appointments or procedures.
• Obtain prior authorization for procedures or services as required by insurance providers.
• Resolve discrepancies in insurance or coverage information with patients or insurance companies.
• Schedule patient appointments based on physician availability and patient needs.
• Inform patients about co-pays, deductibles, and insurance benefits before service delivery.
• Communicate financial responsibility expectations to patients.
• Assist patients with payment options, setting up payment plans, and financial assistance programs as necessary.
• Act as a liaison between patients, healthcare providers, and insurance companies.

Skills

Communication Skills

Attention to Detail

Problem-Solving Skills

Time Management

Confidentiality

Education

CHAA certification preferred but not required

Tools

EHR software

Scheduling software

Job description

Arlington Orthopedics Associates is seeking a Patient Access Representative to be the first point of contact, handling patient registration, insurance verification, and scheduling, while ensuring a positive patient experience.

You will collaborate with healthcare providers and staff, verify benefits, collect demographics, and guide patients through pre-visit instructions and co-pay discussions, contributing to smooth financial intake and HIPAA compliant handling of information.