Patient Access Specialist - Flexible Scheduling & Benefits

United Musculoskeletal Partners; Flower Mound (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare options

Dental & Vision insurance

401(k) plan with employer contribution

EAP

Job summary

Orthopedic Associates of Flower Mound AN is seeking a Patient Access Representative to act as the first point of contact for patients, verify insurance, gather necessary information, and schedule visits. You will work with providers, payors, and patients to ensure accurate data collection for billing and timely appointments.

The role requires excellent communication, attention to detail, HIPAA compliance, and proficiency with EHR and scheduling tools to deliver a smooth patient intake experience.

Qualifications

• Certification in Patient Access is preferred but not required.
• Experience in patient registration, insurance verification or customer service is preferred.
• Familiarity with EHR and scheduling software is an advantage.

Responsibilities

• Greet patients and verify personal, financial, and insurance information.
• Input demographic and insurance details into the EHR system.
• Ensure forms are completed accurately and timely.
• Verify insurance coverage and eligibility before appointments.
• Obtain prior authorization as required by insurers.
• Schedule patient appointments based on availability.
• Provide pre-appointment instructions and information.
• Confirm and reschedule appointments as needed.
• Explain co-pays, deductibles, and benefits to patients.
• Assist with payment options and plans as necessary.
• Liaise between patients, providers, and insurers.
• Address inquiries about appointments, billing, and insurance.
• Maintain HIPAA confidentiality and patient privacy.
• Collaborate with staff to ensure a seamless patient experience.

Skills

Communication

Attention to detail

Problem solving

Time management

HIPAA confidentiality

MS Office & EHR

Education

CHAA certification

Experience in healthcare setting

EHR/scheduling software familiarity

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

Orthopedic Associates of Flower Mound AN is seeking a Patient Access Representative to act as the first point of contact for patients, verify insurance, gather necessary information, and schedule visits. You will work with providers, payors, and patients to ensure accurate data collection for billing and timely appointments.

The role requires excellent communication, attention to detail, HIPAA compliance, and proficiency with EHR and scheduling tools to deliver a smooth patient intake experience.