Patient Access Specialist: Registration & Financial Counseling

Dignity Health; Phoenix (AZ); Presencial; USD 26.000 - 37.000; Jornada completa

Descripción de la vacante

Dignity Health Medical Group in Phoenix, AZ is seeking a Specialist Patient Access to be the first point of contact for patients, ensuring a seamless and empathetic entry into our healthcare system. You will manage patient appointments, verify insurance, register patient demographics, and provide clear financial counseling regarding services.

You will collaborate with clinical teams, resolve access-related issues, and support compliant, data-driven patient journeys.

Formación

• High School Graduate or GED.
• One year of customer service experience in healthcare setting.

Responsabilidades

• Register patients and schedule in the EMR system.
• Verify insurance eligibility and benefits; collect co-pays/deductibles.
• Register patient demographics accurately.
• Obtain authorizations/pre-certifications and follow up within 48 hours of service.
• Explain payment options and financial counseling; set up payment plans and assist with financial clearance.
• Resolve access-related issues and ensure compliance with policies.

Conocimientos

Customer service

Healthcare experience

Data entry

Regulatory compliance

Educación

High school diploma or GED

Associate's degree in health-related field

Descripción del empleo

Dignity Health Medical Group in Phoenix, AZ is seeking a Specialist Patient Access to be the first point of contact for patients, ensuring a seamless and empathetic entry into our healthcare system. You will manage patient appointments, verify insurance, register patient demographics, and provide clear financial counseling regarding services.

You will collaborate with clinical teams, resolve access-related issues, and support compliant, data-driven patient journeys.