Patient Access & Financial Counseling Specialist

Northern Arizona Healthcare; Flagstaff (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Northern Arizona Healthcare is seeking a Patient Access Admissions Counselor to verify patient information and insurance during scheduling, pre-admission, or admission. The role requires accurate data entry into the EMR and securing required authorizations for services.

Responsibilities include counseling patients on insurance coverage and potential financial assistance, and ensuring compliant documentation.

Qualifications

• Proficiency with Microsoft applications and data entry in EMR systems.
• 2 years in a customer service role is required.
• Medical terminology coursework is preferred.

Responsibilities

• Register patients and enter demographic and insurance data into the EMR during scheduling, pre-admission, or admission.
• Verify insurance benefits and obtain authorization for services as needed.
• Provide financial education and counseling about coverage and potential assistance.
• Explain procedures and patient instructions, ensuring proper documentation and signatures.
• Coordinate with care teams to address registration and financial counseling needs.

Skills

Microsoft applications

Customer service

Medical terminology

Attention to detail

Education

High School Diploma or GED

Associate's Degree

Tools

EMR system

Job description

Northern Arizona Healthcare is seeking a Patient Access Admissions Counselor to verify patient information and insurance during scheduling, pre-admission, or admission. The role requires accurate data entry into the EMR and securing required authorizations for services.

Responsibilities include counseling patients on insurance coverage and potential financial assistance, and ensuring compliant documentation.