Patient Access Specialist — Registration & Financial Clearance

Community Health Network; Fishers (IN); On-site; USD 34,000 - 45,000; Full time

Job summary

Community Health Network seeks an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling customer service, patient registration, and financial clearance.

This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management, ensuring smooth workflows and preparing patients administratively and financially for visits. EPIC usage and CMS standards are integral to daily tasks.

Qualifications

• High School Diploma or GED required.
• 1+ years experience in healthcare office setting and/or strong customer service background (Preferred).
• Registration/Admissions: Proficient in inpatient, outpatient, and emergency admits.
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable.
• Ability to monitor and perform patient hospital and/or ambulatory movement.
• Utilizes EPIC work queue to pre-register scheduled patients.
• Verifies medical necessity per CMS standards and communicates coverage/eligibility information to the patient.
• Accurately identifies and enters patient demographics, insurance, and financial information.
• Gathers and verifies all health and financial information from patients while using various computer software to assure payment.

Responsibilities

• The APAR is the first contact for visitors, handling customer service, patient registration, and financial clearance.
• Check-ins, scheduling, payment collection, insurance verification, and compliance management.
• Ensures smooth workflows and prepares patients administratively and financially for visits.

Skills

Customer service

Registration/Admissions

Communication

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network seeks an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling customer service, patient registration, and financial clearance.

This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management, ensuring smooth workflows and preparing patients administratively and financially for visits. EPIC usage and CMS standards are integral to daily tasks.