Patient Access Specialist - First Contact & Registration

Community Health Network; Indianapolis (IN); On-site; USD 25,000 - 30,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative (APAR) to be the first point of contact for visitors, handling patient registration and financial clearance across our network. This role requires a High School diploma, healthcare office experience, and proficiency with registrations and EPIC.

You will support check-ins, scheduling, insurance verification, and documentation to ensure accurate patient intake and compliant workflows.

Qualifications

• High School Diploma or GED required
• 1+ years: Healthcare office setting experience and/or strong customer service background preferred
• Registration/Admissions: Proficient in inpatient, outpatient, and emergency admits
• Completes Admissions, Discharges, and Transfers in a timely manner
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity per CMS standards and communicates coverage/eligibility
• Accurately identifies and enters patient demographics, insurance and financial information
• Gathers and verifies confidential health and financial information from patients for payment
• Confirms completeness of the electronic health record (EHR) and makes necessary changes

Responsibilities

• Handle check-ins, scheduling, payment collection, insurance verification, and compliance management
• Ensure smooth workflows and prepare patients administratively and financially for visits

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network is seeking an Associate Patient Access Representative (APAR) to be the first point of contact for visitors, handling patient registration and financial clearance across our network. This role requires a High School diploma, healthcare office experience, and proficiency with registrations and EPIC.

You will support check-ins, scheduling, insurance verification, and documentation to ensure accurate patient intake and compliant workflows.