Patient Access & Admissions Specialist

Community Health Network; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling customer service, patient registration, and financial clearance. This role supports check-ins, scheduling, payment collection, and insurance verification to keep patient flow smooth.

You will verify CMS guidelines, enter accurate demographics and insurance data, and ensure the completeness of the electronic health record.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in healthcare office setting and/or customer service background (preferred).
• Registration/Admissions: proficient in inpatient, outpatient, and emergency registrations.
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable.
• Ability to monitor and perform patient hospital and/or ambulatory movement.
• Utilizes EPIC work queue to pre-register scheduled patients.
• Verifies medical necessity per CMS standards and communicates coverage/eligibility information to the patient.
• Accurately identifies and enters patient demographics, insurance, and financial information.
• Gathers and verifies confidential health and financial information from patients while using computer software to assure payment for services.
• Confirms completeness of the electronic health record (EHR) and makes necessary changes.

Responsibilities

• The APAR is the first contact for visitors, handling customer service, patient registration, and financial clearance.
• This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management.
• APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Skills

Customer service

Healthcare office experience

Registration/Admissions experience

EPIC experience

Education

High School Diploma or GED

Tools

EPIC EHR

Job description

Community Health Network is seeking an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling customer service, patient registration, and financial clearance. This role supports check-ins, scheduling, payment collection, and insurance verification to keep patient flow smooth.

You will verify CMS guidelines, enter accurate demographics and insurance data, and ensure the completeness of the electronic health record.