Patient Access & Registration Specialist - Sign-On Bonus

Optum; Cambridge (MN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Optum, in partnership with Allina Health, seeks a patient registration specialist in Cambridge, MN. You will greet patients, collect demographics and insurance data, and guide them through the registration process using the EMR system.

Responsibilities include verifying eligibility, collecting co-pays, and assisting with financial assistance programs. The role offers daytime hours, a tiered hourly wage, and a $1500 sign-on bonus for external candidates.

Qualifications

• 6+ months of customer service experience in an office/hospital setting.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work Monday-Friday - 9:30 am - 6:00 pm.
• Must be 18 years of age OR older.

Responsibilities

• Greets and welcomes patient in person.
• Collects demographic and insurance information.
• Checks in and interviews patients to complete appropriate paperwork.
• Directs patient to their appointment or procedure.
• May assist in scheduling add-on appointments.
• Documents, any issues and resolutions in electronic medical record.
• Resolve claim issues or registration errors on patient accounts.
• Uses resources, tools and procedures to complete registration for accounts and in assigned work queues.
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations.
• Obtains cost information and explains information to patient if necessary.
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed.
• Screening and approving patients for financial assistance programs.
• Assists and counsel's patient with application process for available financial assistance programs.
• Provides technical or functional direction for employees.
• Assist patients in completion of request for information forms and submits to appropriate department.
• Obtains signatures from patients as needed.
• May gather medical record information from all departments for collection.
• Provide customer service for inbound and outbound telephone calls.
• May mentor other staff as needed.
• Other duties as assigned

Skills

Customer service

Microsoft Office

Tools

Epic

Job description

Optum, in partnership with Allina Health, seeks a patient registration specialist in Cambridge, MN. You will greet patients, collect demographics and insurance data, and guide them through the registration process using the EMR system.

Responsibilities include verifying eligibility, collecting co-pays, and assisting with financial assistance programs. The role offers daytime hours, a tiered hourly wage, and a $1500 sign-on bonus for external candidates.