Patient Access Specialist: Registration & Care

Beth Israel Lahey Health, Inc.; Hathorne (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health in Massachusetts seeks a Patient Access Representative to support the main check-in/check-out area. The role involves in-person, telephonic, and electronic registration, collecting payments, and verifying insurance to ensure clean claims.

Responsibilities include counseling on non-covered services, safeguarding patient information, and coordinating scheduling according to department protocols. Strong communication and EHR experience are valued.

Qualifications

• Education: High school degree or equivalent.
• Experience: 1-3 years related work experience.
• Computer systems: MS Office and web-based applications.

Responsibilities

• Registers patients presenting for visits and explains the process.
• Processes co-payments, co-insurance, and balances due; handles cash safely.
• Completes Medicare Secondary Payer Questionnaire and adjusts coverage.
• Obtains signatures on forms; scans and records documents during registration.
• Counsels patients on non-covered services and ABNs; obtains signatures.
• Maintains neat registration desk and protects patient confidentiality.
• Schedules patients using multiple sources and confirms details.

Skills

Fast-paced multitask

Call center experience

Typing 40 wpm

Medical terminology

Bilingual communication

EHR familiarity

Education

High school diploma or equivalent

Associate degree preferred

Job description

Beth Israel Lahey Health in Massachusetts seeks a Patient Access Representative to support the main check-in/check-out area. The role involves in-person, telephonic, and electronic registration, collecting payments, and verifying insurance to ensure clean claims.

Responsibilities include counseling on non-covered services, safeguarding patient information, and coordinating scheduling according to department protocols. Strong communication and EHR experience are valued.