Patient Access Specialist: Fast, Friendly Registration

Beth Israel Lahey Health, Inc.; Cambridge (MA); On-site; USD 58,741,000 - 79,009,000; Full time

Job summary

Beth Israel Lahey Health seeks a Patient Access Representative in Cambridge, MA to support a welcoming, efficient registration and accurate data capture for billing and scheduling. You will assist with insurance verification, explain financial responsibilities, and guide patients through the enrollment process.

The role emphasizes patient confidentiality, first-call resolution when possible, and collaboration with clinical departments to ensure timely access to care.

Qualifications

• Education: High school degree or equivalent.
• Associate’s degree preferred.

Responsibilities

• Registers patients presenting for visits and explains the process.
• Processes co-payments, co-insurance, deductibles and balances; reconciles cash.
• Completes Medicare Secondary Payer Questionnaire and adjusts coverage.
• Obtains signatures on consent and financial forms; scans and records documents.
• Counsels patients on non-covered services; collects ABNs and waivers.

Skills

Customer service

Typing 40+wpm

Medical terminology

Bilingual communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

EHR Software

Job description

Beth Israel Lahey Health seeks a Patient Access Representative in Cambridge, MA to support a welcoming, efficient registration and accurate data capture for billing and scheduling. You will assist with insurance verification, explain financial responsibilities, and guide patients through the enrollment process.

The role emphasizes patient confidentiality, first-call resolution when possible, and collaboration with clinical departments to ensure timely access to care.