Patient Access Specialist | Registration & Billing Support

Kaiser Permanente; Wailuku (HI); On-site; USD 42,000 - 62,000; Full time

Job summary

Kaiser Permanente in Hawaii seeks a patient registration specialist to perform clerical duties, verify insurance, and register patients in KPHealthConnect. You will explain cost shares and collect payments, ensuring data accuracy and adherence to regulations.

You will greet patients, coordinate with departments, and support admissions and financial counseling as needed. Strong communication, math, and customer service skills are essential in this busy clinic setting.

Qualifications

• Previous office/clerical experience.
• Demonstrated knowledge of and skill in customer service, oral communication, and written communication.
• Ability to provide culturally sensitive care and/or service.
• Reading, writing, speaking and understanding English.
• Mathematical ability, attention to detail.

Responsibilities

• Greets patients and directs them to appropriate areas.
• Verifies insurance coverage and collects demographic data.
• Registers patients in KPHealthConnect with accurate info.
• Explains payment options and assists with cost estimates.
• Handles incoming calls and coordinates with departments as needed.
• Maintains accurate census and bed assignments per shift.
• Balances payments and processes deposits per policy.
• Notifies supervisors of emergencies and critical events.

Skills

Customer service

Oral communication

Written communication

Cultural sensitivity

English proficiency

Attention to detail

Mathematical ability

Training/instructions

Telephone communication

Education

High School Diploma or GED

Tools

Word processing

Spreadsheets

Database software

Job description

Kaiser Permanente in Hawaii seeks a patient registration specialist to perform clerical duties, verify insurance, and register patients in KPHealthConnect. You will explain cost shares and collect payments, ensuring data accuracy and adherence to regulations.

You will greet patients, coordinate with departments, and support admissions and financial counseling as needed. Strong communication, math, and customer service skills are essential in this busy clinic setting.