Patient Access & Registration Specialist

Kaiser Permanente; Wailuku (HI); On-site; USD 38,000 - 48,000; Full time

Job summary

Kaiser Permanente in Hawaii seeks an efficient Patient Access Clerk to perform patient registration, insurance verification, and related clerical duties. You will explain financial responsibilities and assist patients in navigating coverage options, while ensuring accurate data entry in KPHealthConnect.

The role requires strong customer service, English proficiency, and attention to detail, with experience in office settings and ability to handle various administrative tasks.

Qualifications

• Previous office/clerical experience.
• Demonstrated knowledge of and skill in customer service, oral communication, and written communication.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Talking to co-workers, customers, outside vendors, and on the telephone.
• Reading, writing, speaking and understanding English.
• Training/giving and receiving instructions.
• Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

Responsibilities

• Greets patients and refers them to appropriate areas of hospital, clinic, or department.
• Alerts medical staff in event of emergent medical problems.
• Interviews patients and verifies insurance coverage; collects demographic and insurance information.
• Verifies insurance coverage for primary, secondary and tertiary plans.
• Registers patients in KPHealthConnect and maintains accurate demographic and insurance data.
• Processes admissions, notifies and coordinates with staff; handles deposits and payment collection.
• Prints census reports, assigns accommodations, and reconciles daily cash/receipts.
• Answers calls and documents patient account information in systems.

Skills

Customer service

Oral communication

Written communication

Culturally sensitive care

English proficiency

Attention to detail

Training and instruction

Telephone communication

Reading/writing

Education

High school diploma or GED

Tools

Word processing

Spreadsheet

Database PC applications

Job description

Kaiser Permanente in Hawaii seeks an efficient Patient Access Clerk to perform patient registration, insurance verification, and related clerical duties. You will explain financial responsibilities and assist patients in navigating coverage options, while ensuring accurate data entry in KPHealthConnect.

The role requires strong customer service, English proficiency, and attention to detail, with experience in office settings and ability to handle various administrative tasks.