Patient Financial Counselor

Kaiser Permanente; Wailuku (HI); On-site; USD 42,000 - 58,000; Full time

Job summary

Kaiser Permanente in Hawaii seeks a Patient Financial Counselor to advise patients on plan benefits, verify eligibility, collect payments, and process MFA applications. You will document interactions in KP HealthConnect and assist with financial arrangements according to policy.

Responsibilities include coordinating with billing teams, pre-registering patients for procedures, and communicating costs and payment options to patients and families. Prior experience in medical billing is preferred.

Qualifications

• Two years medical insurance/billings experience in health care or related field.
• High school diploma or equivalent; additional schooling may be considered.

Responsibilities

• Advise patients/families on health plan benefits, exclusions and financial obligations.
• Verify eligibility and collect information for MSP/COB and other forms as required.
• Handle payments, deposits, payment plans and MFA applications per KP policies.
• Document financial counseling interactions and care notes in KP HealthConnect.

Skills

Customer service

Oral communication

Written communication

Problem solving

Attention to detail

Interpersonal relations

Teamwork

Adaptability

Education

High school diploma

Tools

Windows navigation

10-key by touch

Word processing

Spreadsheets

Job description

Kaiser Permanente in Hawaii seeks a Patient Financial Counselor to advise patients on plan benefits, verify eligibility, collect payments, and process MFA applications. You will document interactions in KP HealthConnect and assist with financial arrangements according to policy.

Responsibilities include coordinating with billing teams, pre-registering patients for procedures, and communicating costs and payment options to patients and families. Prior experience in medical billing is preferred.