Lead Patient Services Coordinator

Hawaii Pacific Health; Kapolei, Northern (HI, KY); Hybrid; USD 36,000 - 39,000; Full time

Job summary

Hawaii Pacific Health is seeking a Lead Patient Service Representative for the Ka Makana Alii Clinic & Urgent Care in Kapolei. The role coordinates patient flow, scheduling, and front-desk operations, ensuring accurate registration and billing support.

You will liaison between patients and clinical staff to maintain smooth clinic operations. Ideal candidates bring strong clerical experience in healthcare, familiarity with medical insurance and collections, and proficiency in MS Office.

Qualifications

• High school or equivalent; two years clerical support experience in a healthcare setting including medical insurance and collections.
• Preferred qualifications include an Associate's Degree in business administration or related field and ICD-10/CPT certification, medical terminology experience, and MS Office proficiency.

Responsibilities

• Coordinate work activities and staffing at the Ka Makana Alii Clinic.
• Process professional/technical fees generated by department providers.
• Register, admit, update and create patients’ medical records; act as liaison between patients and staff.
• Assist in clerical receptions responsibilities and administrative tasks in a collaborative team.

Skills

Clerical support

Healthcare experience

Medical terminology

MS Office

Education

High school or equivalent

Associate's Degree in business administration

ICD-10 certification

CPT certification

Tools

MS Office

Job description

Hawaii Pacific Health is seeking a Lead Patient Service Representative for the Ka Makana Alii Clinic & Urgent Care in Kapolei. The role coordinates patient flow, scheduling, and front-desk operations, ensuring accurate registration and billing support.

You will liaison between patients and clinical staff to maintain smooth clinic operations. Ideal candidates bring strong clerical experience in healthcare, familiarity with medical insurance and collections, and proficiency in MS Office.