Patient Access Specialist: Pre-Registration & Billing Support

Houstonmethodistcareers; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Houston Methodist Willowbrook Hospital is seeking a Patient Access Associate to collect demographic and insurance information at entry points, perform cashiering tasks, and ensure compliance with EMTALA and HIPAA. The role emphasizes accurate data entry, strong customer service, and effective communication with patients and staff.

Responsibilities include explaining consent forms, verifying insurance, and balancing daily cash receipts, all while maintaining privacy and security of health

Qualifications

• Two years of experience in a strong customer service environment.
• Proficiency in speaking, reading, and writing English to perform essential functions.
• Ability to communicate with patients, physicians, family members and coworkers with customer service focus.

Responsibilities

• Obtains and records accurate demographic and insurance information from patients.
• Explain consent forms and obtain signatures.
• Assist with cash collection and posting payments.
• Ensure HIPAA privacy and patient confidentiality in all records and transactions.
• Balance cash drawer daily and follow cash handling policies.

Skills

Customer service

Communication

English fluency

Multi-tasking

Problem solving

Attention to detail

Computer skills

HIPAA knowledge

Education

High School diploma or equivalent

Job description

Houston Methodist Willowbrook Hospital is seeking a Patient Access Associate to collect demographic and insurance information at entry points, perform cashiering tasks, and ensure compliance with EMTALA and HIPAA. The role emphasizes accurate data entry, strong customer service, and effective communication with patients and staff.

Responsibilities include explaining consent forms, verifying insurance, and balancing daily cash receipts, all while maintaining privacy and security of health