Patient Access Specialist – Outpatient Services

Hospital for Special Care; United States; On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with match

Paid time off

Life insurance

Disability insurance

HSA with employer contributions

FSA

Tuition reimbursement

Employee wellness program

Job summary

Hospital for Special Care in the United States seeks a Patient Access Representative to act as the first contact for patients, handling registration, scheduling, and insurance verification for outpatient services. You will ensure accurate data in the EHR and coordinate with patients, providers, and staff to enable timely access to care.

This role requires strong communication, organizational skills, and HIPAA compliance with attention to detail.

Qualifications

• Required: High School Diploma.
• Preferred: Associate degree.
• Preferred: Prior experience in healthcare registration, scheduling, patient access, or a related healthcare/customer service role.
• Required: Excellent communication, organizational and interpersonal skills.
• Required: Strong verbal and written communication, reading comprehension, and basic math skills.
• Required: Ability to exercise sound judgment, problem-solve, and resolve routine patient access concerns.
• Preferred: Proficiency with electronic health record systems, scheduling/registration systems, and Microsoft Office Suite.
• Preferred: Basic knowledge of medical terminology.
• Required: Keyboarding, computer use, multi-line phone, and data entry proficiency.
• Required: Excellent organizational skills with the ability to multitask, prioritize, and adapt to changing priorities.
• Required: Commitment to accuracy, confidentiality, HIPAA compliance, and exceptional customer service.
• Required: Professional demeanor with the ability to communicate effectively with patients, providers, and staff.

Responsibilities

• Performs assigned patient access, registration, and scheduling functions to support efficient outpatient operations.
• Greets and registers patients via phone, text, or in-person interactions in a courteous and professional manner.
• Accurately collects, updates, and maintains patient demographic, insurance, guarantor, and billing information within the EHR.
• Provides patients with information regarding organizational policies, procedures, and available resources.
• Ensures accurate account selection, registration workflows, and patient information are completed prior to services being rendered.
• Schedules, coordinates, and adjusts appointments as requested by patients, providers, and clinical teams.
• Prepares, distributes, and obtains required patient forms and signatures.
• Prints patient identification bracelets as necessary for hospital visits and procedures.
• Issues visitor badges to patients and accompanying family members according to organizational policy.
• Monitors clinic flow and scheduling efficiency and escalates operational issues as appropriate to support timely service delivery.
• Provides front office coverage and operational support based on department needs.
• May travel between clinic locations to provide operational coverage as required.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Verbal and written communication

Reading comprehension

Basic math skills

Keyboarding and data entry

Multi-line phone

Education

High School Diploma

Associate degree

Tools

Electronic Health Record systems

Scheduling/registration systems

Microsoft Office

Job description

Hospital for Special Care in the United States seeks a Patient Access Representative to act as the first contact for patients, handling registration, scheduling, and insurance verification for outpatient services. You will ensure accurate data in the EHR and coordinate with patients, providers, and staff to enable timely access to care.

This role requires strong communication, organizational skills, and HIPAA compliance with attention to detail.