Patient Access & Scheduling Specialist

02 UHS Hospitals; Village of Johnson City (NY); On-site; USD 23,000 - 31,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

PTO accrues from day one

403(b) retirement plan with company 
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Job summary

United Health Services (UHS) is seeking an Access Care Representative to support patient registration, scheduling, and insurance verification. The role emphasizes courteous service, HIPAA adherence, and collaboration with clinical and administrative teams to ensure timely access to care and accurate front-end revenue cycle processes.

Primary department is Patient Registration/Access Care at UHS Wilson Medical Center.

Qualifications

• High School diploma or equivalent.
• At least 1 year of customer/patient-facing experience directly interacting and communicating with the public.
• Preferred: NAHAM Certified Healthcare Access Associate (CHAA) certification.
• Driver License
• Up to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function.
• Up to 1 year of healthcare experience working in the healthcare industry in any job function.

Responsibilities

• Perform patient registration, appointment scheduling, and insurance verification to support timely access to care and accurate account setup.
• Deliver courteous, professional service to patients and families through phone, electronic, and in-person interactions.
• Collect, review, and enter complete and accurate demographic and insurance information to support accurate billing and account processing.
• Respond to patient questions and provides appropriate information while protecting privacy and confidentiality.
• Monitor patient wait times and collaborate with team members to communicate delays and improve patient flow.
• Scope and Impact: Contribute directly to patient experience, access to services, and front-end revenue cycle accuracy.
• Exercise judgment within established procedures when addressing scheduling, registration, and insurance-related issues.
• Work collaboratively with peers and leaders to resolve issues that affect service quality and operational efficiency.

Skills

Customer service

Communication

Privacy & confidentiality

Driver's license

Education

High School diploma or equivalent

Job description

United Health Services (UHS) is seeking an Access Care Representative to support patient registration, scheduling, and insurance verification. The role emphasizes courteous service, HIPAA adherence, and collaboration with clinical and administrative teams to ensure timely access to care and accurate front-end revenue cycle processes.

Primary department is Patient Registration/Access Care at UHS Wilson Medical Center.