Patient Access Specialist – Orthopedics Front Desk

Healthcare Outcomes Performance Co. (HOPCo); Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

The CORE Institute in Mesa, AZ is seeking a Front Office/Patient Registration specialist to greet patients, collect information, and verify insurance.

Responsibilities include scheduling, collecting co-pays, ensuring accurate demographic and insurance data, and maintaining confidentiality while balancing the cash drawer. Strong communication with physicians, patients, and staff is essential.

Qualifications

• Minimum of one–two years of patient registration experience in a medical office or healthcare setting.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• HSD/GED

Responsibilities

• Prominently greets and acknowledges patients and informs staff of patient arrivals.
• Instructs patients in completing medical history and patient information forms and ensures corrections to accounts.
• Obtains accurate demographic and insurance information and ensures all documents are populated and signed correctly.
• Identifies and collects co-payments, co-insurances, and past-due balances.
• Explains financial requirements to patients and refers complex questions to Site Billing Specialist.
• Verifies insurance and benefits, notifies stakeholders of coverage issues, and documents accurately.
• Scans updated patient information into the computer.
• Schedules follow-ups and checks authorization or referrals as needed.
• Maintains knowledge of insurance plans accepted by HOPCo and communicates with patients in the lobby.
• Maintains a secure cash drawer and balances cash at end of day.
• Maintains patient confidentiality and a clean front office workspace.
• Follows established Front Office SOPs.
• Demonstrates current competencies for the job position including an understanding of insurance requirements.

Skills

Communication

Customer service

Medical terminology

Scheduling systems

Education

High school diploma or GED

Tools

Scheduling software

Insurance verification systems

Job description

The CORE Institute in Mesa, AZ is seeking a Front Office/Patient Registration specialist to greet patients, collect information, and verify insurance.

Responsibilities include scheduling, collecting co-pays, ensuring accurate demographic and insurance data, and maintaining confidentiality while balancing the cash drawer. Strong communication with physicians, patients, and staff is essential.