Front Office Representative- Physical Therapy- Full- Time

Healthcare Outcomes Performance Co. (HOPCo); Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

The CORE Institute in Mesa, AZ is seeking a Front Office/Patient Registration specialist to greet patients, collect information, and verify insurance.

Responsibilities include scheduling, collecting co-pays, ensuring accurate demographic and insurance data, and maintaining confidentiality while balancing the cash drawer. Strong communication with physicians, patients, and staff is essential.

Qualifications

• Minimum of one–two years of patient registration experience in a medical office or healthcare setting.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• HSD/GED

Responsibilities

• Prominently greets and acknowledges patients and informs staff of patient arrivals.
• Instructs patients in completing medical history and patient information forms and ensures corrections to accounts.
• Obtains accurate demographic and insurance information and ensures all documents are populated and signed correctly.
• Identifies and collects co-payments, co-insurances, and past-due balances.
• Explains financial requirements to patients and refers complex questions to Site Billing Specialist.
• Verifies insurance and benefits, notifies stakeholders of coverage issues, and documents accurately.
• Scans updated patient information into the computer.
• Schedules follow-ups and checks authorization or referrals as needed.
• Maintains knowledge of insurance plans accepted by HOPCo and communicates with patients in the lobby.
• Maintains a secure cash drawer and balances cash at end of day.
• Maintains patient confidentiality and a clean front office workspace.
• Follows established Front Office SOPs.
• Demonstrates current competencies for the job position including an understanding of insurance requirements.

Skills

Communication

Customer service

Medical terminology

Scheduling systems

Education

High school diploma or GED

Tools

Scheduling software

Insurance verification systems

Job description

• Minimum of one – two years of patient registration experience in a medical office or healthcare setting
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems
• HSD/GED

Minimum Qualifications

• Minimum of one – two years of patient registration experience in a medical office or healthcare setting
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems
• HSD/GED

Preferred

• Bilingual (English/Spanish) strongly preferred.
• Previous experience in collecting money is preferred.

Essential Functions

• Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival
• Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patient's account.
• Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Ensure all required authorizations and/or referrals are attached to the appointment for that DOS.
• Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
• Evaluates patient financial status and establishes payment plans based upon authority levels.
• Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new or updated patient information into the computer (including photo ID, insurance cards, referrals, and patient paperwork).
• Schedules follow-up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral, and sends the request to PCP.
• Maintains general knowledge of insurance plans accepted by HOPCo.
• Communicates with the patients in the lobby if the physician or provider is running behind schedule.
• Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of the cash drawer and closing batch.
• Maintains strictest patient confidentiality.
• Maintains a clean and organized front office workspace.
• Follows established Front Office SOP’s.
• The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements.

About us:

The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona: The Best of Arizona Businesses!?

• #1 for Orthopedic Practices
• #1 for Healthiest Healthcare Employers
• #3 for Best Healthcare Workplace Culture
• Winner in Best Places to Work