Front Office Representative- Full time

Healthcare Outcomes Performance Co. (HOPCo); Phoenix (AZ); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Bilingual English/Spanish (preferred)

Cash collection experience (preferred)

Job summary

The CORE Institute in Phoenix, AZ is seeking a front office patient registration associate to greet patients, collect demographic and insurance information, and ensure smooth check-in.

The ideal candidate has 1–2 years in medical front desk roles, strong communication, knowledge of insurance terminology and scheduling systems, and a GED/HSD. Bilingual English/Spanish is a plus.

Qualifications

• Minimum of one-two years of patient registration experience in a medical office or healthcare setting.
• Ability to communicate effectively with physicians, patients, and the public and establish good working relationships with internal and external customers.
• Knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• HSD/GED.

Responsibilities

• Promptly greets and acknowledges patients.
• Instruct patients in completing medical history and patient information forms; corrects their accounts as needed.
• Collects co-pays, co-insurances, and past-due balances.
• Explain billing/insurance requirements to patients; refer complex questions to Site Billing Specialist.
• Maintain confidentiality and cash drawer; balance daily.

Skills

Patient registration experience

Communication skills

Insurance knowledge

Bilingual English/Spanish (preferred)

Cash collection experience (preferred)

Education

HSD/GED

Job description

• Minimum of one-two years of patient registration experience in a medical office or healthcare setting
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems
• HSD/GED

Minimum Qualifications:

• Minimum of one-two years of patient registration experience in a medical office or healthcare setting
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems
• HSD/GED

Preferred:

• Bilingual (English/Spanish) is strongly preferred.
• Previous experience in collecting money is preferred.

Essential Functions:

• Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival
• Instruct patients in the completion of medical history and patient information forms and make any necessary corrections to the patient's account.
• Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Ensure all required authorizations and/or referrals are attached to the appointment for that DOS.
• Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refer questions regarding more complex insurance/benefits questions to Site Billing Specialist.
• Evaluates patient financial status and establish payment plans based on authority levels.
• Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new or updated patient information into the computer (including photo ID, insurance cards, referrals, and patient paperwork).
• Schedules follow-up appointments, reviews patient's insurance coverage and notifies patient if service requires authorization or referral, and sends the request to PCP.
• Maintains general knowledge of insurance plans accepted by HOPCo.
• Communicates with the patients in the lobby if the physician or provider is running behind schedule.
• Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of the cash drawer and closing batches.
• Maintains the strictest patient confidentiality.
• Maintains a clean and organized front office workspace.
• Follows established Front Office SOPs.
• The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements.

About us:

The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona: The Best of Arizona Businesses!?

• #1 for Orthopedic Practices
• #1 for Healthiest Healthcare Employers
• #3 for Best Healthcare Workplace Culture
• Winner in Best Places to Work