Eligibility Specialist: Front Desk & Benefits Expert

Healthcare Outcomes Performance Co. (HOPCo); Phoenix (AZ); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Health benefits stipend

HSA with company match

401k plan after 6 months

Employee Assistance Program 24/7

Employee Appreciation Days

Wellness Events

Job summary

The CORE Institute in Phoenix is seeking a Front Office Insurance Verification Specialist to join the Physical Therapy front desk team. You will verify patient benefits, secure authorizations, and assist with patient registration as patients arrive for services.

Responsibilities include updating demographic data, reviewing real-time eligibility, and communicating with providers and patients to ensure smooth scheduling and processing of claims.

Qualifications

• High school diploma or GED or equivalent working knowledge preferred.
• Minimum 2–3 years of experience in a healthcare environment in a referral, front desk, or billing role that includes heavy insurance benefits verification experience.

Responsibilities

• Verifies and updates patient registration information in the practice management system.
• Obtains benefit verification and necessary authorizations prior to patient arrival for all Physical Therapy services.
• Uses online, web-based verification systems and reviews real-time eligibility responses to ensure accuracy of insurance eligibility.
• Completes Explanation of Insurance Benefits form for patients and prepares front office materials for patient arrival.
• Verifies demographic information and insurance eligibility including coordination of benefits; updates as necessary to process claims.
• Reviews insurance denials to determine next steps and resolve issues.

Skills

Benefits verification

Insurance knowledge

Customer service

Education

High school diploma/GED

Tools

Practice management system

Job description

The CORE Institute in Phoenix is seeking a Front Office Insurance Verification Specialist to join the Physical Therapy front desk team. You will verify patient benefits, secure authorizations, and assist with patient registration as patients arrive for services.

Responsibilities include updating demographic data, reviewing real-time eligibility, and communicating with providers and patients to ensure smooth scheduling and processing of claims.