Healthcare Eligibility Specialist — Front Desk & Verifications

The CORE Institute; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Monthly $43 stipend toward ancillary

HSA with qualifying HDHP plans with公司匹

401k plan after 6 months with company

Employee Assistance Program 24/7

Employee Appreciation Days

Employee Wellness Events

Job summary

The CORE Institute in Phoenix, AZ is seeking a Front Office / Billing Specialist to support the Physical Therapy program. You will verify benefits, obtain authorizations, and manage registrations at the point of care.

Key responsibilities include using practice management systems, communicating with insurers, and guiding patients through benefit options while maintaining excellent customer service.

Qualifications

• High school diploma or GED required; relevant experience preferred.
• 2–3 years in a healthcare environment with heavy insurance benefits verification.
• Experience in front desk or billing roles.

Responsibilities

• Verifies and updates patient registration information in the practice management system.
• Obtains benefit verification and necessary authorizations prior to patient arrival for all Physical Therapy services.
• Uses online verification systems and reviews real-time eligibility responses to ensure accuracy of insurance eligibility.
• Calls insurance companies to discuss physical therapy benefits and authorizations not available online.
• Completes Explanation of Insurance Benefits forms for patients and supports Front Office prep for arrivals.
• Verifies patient demographic information and insurance eligibility including coordination of benefits for claims processing.
• Reviews insurance denials and determines next steps to resolve issues.
• Researches information needed to complete the registration process with providers and patients.
• Engages with patients to review benefits and sets up payment options while delivering excellent customer service.
• Assists uninsured/underinsured patients by screening for Medicaid or charity resources.

Skills

Insurance verification

Front desk experience

Education

High school diploma/GED

Tools

Practice management system

Online verification portals

Job description

The CORE Institute in Phoenix, AZ is seeking a Front Office / Billing Specialist to support the Physical Therapy program. You will verify benefits, obtain authorizations, and manage registrations at the point of care.

Key responsibilities include using practice management systems, communicating with insurers, and guiding patients through benefit options while maintaining excellent customer service.