Front Office Representative- Physical Therapy- Full- Time

The CORE Institute; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

The CORE Institute is seeking a Front Office Representative for Physical Therapy in Mesa, AZ. This full-time, on-site position requires patient registration experience, insurance knowledge, and strong communication with patients and staff.

Bilingual skills are strongly preferred, and previous billing experience is a plus. You will greet patients, collect demographics and payments, verify insurance, schedule follow-ups, and maintain a tidy front office while balancing cash daily.

Qualifications

• Minimum of one–two years of patient registration experience in a medical office or healthcare setting.
• Must be able to communicate effectively with physicians, patients, and the public and establish good working relationships with internal and external customers.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• HSD/GED

Responsibilities

• Greet patients promptly and acknowledge arrival; inform MAs and Providers of patient status.
• Instruct patients on completing medical history and forms and correct information on the patient’s account.
• Obtain accurate demographic and insurance information and ensure documents are signed correctly.
• Identify and collect co-payments, co-insurances, and past-due balances.
• Explain billing and insurance requirements; refer complex questions to the Site Billing Specialist.
• Evaluate financial status and establish payment plans within authority levels.
• Complete and interpret insurance verification and benefits; notify about coverage issues.
• Scan new or updated patient information into the computer.
• Schedule follow-ups and manage authorizations/referrals with PCP as needed.
• Maintain knowledge of insurance plans accepted by HOPCo.
• Communicate with patients in the lobby about delays; keep them informed.
• Maintain a secure cash drawer and balance daily; close batch.
• Keep front office space clean and organized.
• Demonstrate current competencies for the position, including understanding insurance requirements.

Skills

Patient registration

Effective communication

Insurance knowledge

Scheduling software

Bilingual English/Spanish

Money collection

Education

High school diploma or GED

Tools

Scheduling software

Job description

Front Office Representative- Physical Therapy- Full- Time

Job Category: Clinic Support

Supervisor: Susan Richardson

Requisition Number: FRONT012570

• Posted : July 27, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Minimum Qualifications:

• Minimum of one – two years of patient registration experience in a medical office or healthcare setting
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems
• HSD/GED

Preferred:

• Bilingual (English/Spanish) strongly preferred.
• Previous experience in collecting money is preferred.

Essential Functions

• Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival
• Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patient's account.
• Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Ensure all required authorizations and/or referrals are attached to the appointment for that DOS.
• Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
• Evaluates patient financial status and establishes payment plans based upon authority levels.
• Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new or updated patient information into the computer (including photo ID, insurance cards, referrals, and patient paperwork).
• Schedules follow-up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral, and sends the request to PCP.
• Maintains general knowledge of insurance plans accepted by HOPCo.
• Communicates with the patients in the lobby if the physician or provider is running behind schedule.
• Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of the cash drawer and closing batch.
• Maintains a clean and organized front office workspace.
• The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements.

About us:

The Center for Orthopedic Research and Education, We don't mean to brag but did you knowThe CORE Institutehas been ranked by Ranking Arizona: The Best of Arizona Businesses!?

• #1 for Orthopedic Practices
• #1 for Healthiest Healthcare Employers
• #3 for Best Healthcare Workplace Culture
• Winner in Best Places to Work

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.