Bilingual Front Desk Coordinator - PT Clinic

The CORE Institute; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

The CORE Institute is seeking a Front Office Representative for Physical Therapy in Mesa, AZ. This full-time, on-site position requires patient registration experience, insurance knowledge, and strong communication with patients and staff.

Bilingual skills are strongly preferred, and previous billing experience is a plus. You will greet patients, collect demographics and payments, verify insurance, schedule follow-ups, and maintain a tidy front office while balancing cash daily.

Qualifications

• Minimum of one–two years of patient registration experience in a medical office or healthcare setting.
• Must be able to communicate effectively with physicians, patients, and the public and establish good working relationships with internal and external customers.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• HSD/GED

Responsibilities

• Greet patients promptly and acknowledge arrival; inform MAs and Providers of patient status.
• Instruct patients on completing medical history and forms and correct information on the patient’s account.
• Obtain accurate demographic and insurance information and ensure documents are signed correctly.
• Identify and collect co-payments, co-insurances, and past-due balances.
• Explain billing and insurance requirements; refer complex questions to the Site Billing Specialist.
• Evaluate financial status and establish payment plans within authority levels.
• Complete and interpret insurance verification and benefits; notify about coverage issues.
• Scan new or updated patient information into the computer.
• Schedule follow-ups and manage authorizations/referrals with PCP as needed.
• Maintain knowledge of insurance plans accepted by HOPCo.
• Communicate with patients in the lobby about delays; keep them informed.
• Maintain a secure cash drawer and balance daily; close batch.
• Keep front office space clean and organized.
• Demonstrate current competencies for the position, including understanding insurance requirements.

Skills

Patient registration

Effective communication

Insurance knowledge

Scheduling software

Bilingual English/Spanish

Money collection

Education

High school diploma or GED

Tools

Scheduling software

Job description

The CORE Institute is seeking a Front Office Representative for Physical Therapy in Mesa, AZ. This full-time, on-site position requires patient registration experience, insurance knowledge, and strong communication with patients and staff.

Bilingual skills are strongly preferred, and previous billing experience is a plus. You will greet patients, collect demographics and payments, verify insurance, schedule follow-ups, and maintain a tidy front office while balancing cash daily.