Patient Access & Front Desk Specialist

Orthopedic ONE; Upper Arlington (OH); On-site; USD 32,000 - 44,000; Full time

Job summary

Orthopedic One is seeking a detail-oriented Patient Services team member to efficiently check in patients, collect co-pays, verify demographics, and update EMR records. You will greet patients, direct them to the appropriate area, and support clinical staff with HIPAA-compliant service.

In this fast-paced front desk role, you will handle insurance information, process payments, resolve routine issues, and maintain lobby cleanliness.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience required.
• Prior clerical experience in a medical office setting desired.

Responsibilities

• Check patients in by collecting demographic and insurance information and updating EMR.
• Verify patient identity and eligibility.
• Collect co-pays and balances; balance cash at end of day.
• Direct patients and support lobby/flow for smooth operations.
• Maintain lobby cleanliness and assist with patient intake paperwork.

Skills

Customer service

HIPAA compliance

Teamwork

Communication

Problem solving

Education

High School Diploma

Tools

EMR system

Job description

Orthopedic One is seeking a detail-oriented Patient Services team member to efficiently check in patients, collect co-pays, verify demographics, and update EMR records. You will greet patients, direct them to the appropriate area, and support clinical staff with HIPAA-compliant service.

In this fast-paced front desk role, you will handle insurance information, process payments, resolve routine issues, and maintain lobby cleanliness.