Patient Access Specialist — Multisite Impact

University Hospitals; Medina Township (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals in Medina, OH is seeking a Patient Access Representative to be the first contact for patients, ensuring a welcoming, accurate registration and smooth processing of insurance, scheduling, and billing. You will help patients enroll in MyChart, verify demographics, communicate with providers, handle payments, and work with EPIC worklists to support daily workflow.

In this role you will collaborate with care teams to improve patient experience and ensure accurate records across

Qualifications

• 1+ years of customer service experience (required).
• 2+ years in customer service or healthcare customer service (preferred).

Responsibilities

• Welcome patients by checking in and out for visits in a professional manner.
• Answer calls, respond to questions, and help schedule appointments.
• Assist patients with MyChart enrollment and navigation.
• Enter, update, and verify patient demographic, insurance, and financial information.
• Protect patient privacy and maintain confidentiality of PHI.

Skills

Communication

Multitasking

Organization

Problem solving

Attention to detail

Compassion

PHI confidentiality

EPIC/PHI handling

Education

High School Diploma or GED

Associate degree in progress

Tools

EPIC EHR

Job description

University Hospitals in Medina, OH is seeking a Patient Access Representative to be the first contact for patients, ensuring a welcoming, accurate registration and smooth processing of insurance, scheduling, and billing. You will help patients enroll in MyChart, verify demographics, communicate with providers, handle payments, and work with EPIC worklists to support daily workflow.

In this role you will collaborate with care teams to improve patient experience and ensure accurate records across