Patient Access & Registration Specialist

University Hospitals; Elyria (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals in Elyria, OH seeks a Patient Access Representative to be the first contact for patients and families, ensuring accurate demographics, insurance and visit information. You will check patients in and out, answer calls, assist with MyChart, enter data, coordinate with the care team, and support EPIC workflows and referrals.

Requirements include a High School Diploma or GED, 1+ year of customer service (healthcare preferred), strong communication and organizational skills, and

Qualifications

• Exceptional communication with patients and medical staff
• Ability to juggle multiple responsibilities and handle interruptions
• Strong organizational skills
• Problem-solving for scheduling conflicts and missing docs
• Attention to detail to ensure accurate patient information
• Compassion for patients and caregivers
• Understanding of confidentiality requirements
• Basic knowledge of electronic health records and medical terminology

Responsibilities

• Check in/out patients for visits
• Answer phone inquiries and schedule appointments
• Assist patients with MyChart enrollment and use
• Enter and validate patient demographics, insurance and financial data
• Communicate with care team and coordinate referrals
• Contact insurers about coverage or preauthorizations as needed
• Process patient payments for copays and balances
• Assist with paperwork and scanning of documents in EPIC

Skills

Communication skills

Multitasking

Organizational skills

Problem solving

Attention to detail

Compassion

PHI confidentiality

EHR knowledge

Medical terminology

Education

High school/GED

Associate degree in progress

Medical terminology

Tools

EPIC

Job description

University Hospitals in Elyria, OH seeks a Patient Access Representative to be the first contact for patients and families, ensuring accurate demographics, insurance and visit information. You will check patients in and out, answer calls, assist with MyChart, enter data, coordinate with the care team, and support EPIC workflows and referrals.

Requirements include a High School Diploma or GED, 1+ year of customer service (healthcare preferred), strong communication and organizational skills, and