Patient Access & Care Concierge

Intermountain Healthcare Inc.; Highlands Ranch (CO); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health Highlands Ranch Clinic seeks a Patient Service Representative (PSR) to be the first point of contact for patients, greet, check-in/out, verify information, and support care teams.

You will handle phone and in-person interactions, document in EMR, schedule appointments, collect demographics and payments, and help ensure a smooth, patient-centered experience. This role emphasizes privacy, teamwork, and high customer service standards across the clinic's operations in Colorado.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and updating required demographic data.
• Assists patients in completing necessary forms to meet regulatory and billing needs.

Skills

Customer service

Data entry

Phone & in-person communication

PHI privacy

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health Highlands Ranch Clinic seeks a Patient Service Representative (PSR) to be the first point of contact for patients, greet, check-in/out, verify information, and support care teams.

You will handle phone and in-person interactions, document in EMR, schedule appointments, collect demographics and payments, and help ensure a smooth, patient-centered experience. This role emphasizes privacy, teamwork, and high customer service standards across the clinic's operations in Colorado.