Patient Access & Concierge Specialist

Intermountain Healthcare Inc.; Saint George (UT); On-site; USD 25,000 - 33,000; Part time

Job summary

Intermountain Healthcare Inc. is seeking a part-time Patient Service Representative (PSR) at River Road Clinic in Saint George, Utah.

The PSR acts as the first point of contact for patients, greeting, checking in/out, and verifying information to ensure a positive care experience. Key duties include scheduling appointments, documenting calls in the EMR, registering patients, handling insurance docs, and assisting with billing while upholding privacy and PHI protections.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner with strong interpersonal and communication skills.
• Ability to protect privacy and PHI.

Responsibilities

• Greeting and checking-in/out patients and verifying information.
• Documenting all calls and updates in the EMR.
• Scheduling patient visits, tests, referrals, and consultations.
• Registering patients and updating demographic data in the system.
• Collecting insurance information and signatures; assisting with billing forms.
• Maintaining privacy and confidentiality per regulatory requirements.

Skills

Customer service

Communication skills

Data entry

PHI protection

Education

High school diploma or GED

Tools

EMR software

Job description

Intermountain Healthcare Inc. is seeking a part-time Patient Service Representative (PSR) at River Road Clinic in Saint George, Utah.

The PSR acts as the first point of contact for patients, greeting, checking in/out, and verifying information to ensure a positive care experience. Key duties include scheduling appointments, documenting calls in the EMR, registering patients, handling insurance docs, and assisting with billing while upholding privacy and PHI protections.