Patient Access Specialist — Medicaid Navigator

St.-Bernards-Healthcare; Paragould (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

ST BERNARDS WOMENS CLINIC seeks a Patient Service Representative to greet patients, register them efficiently, and verify insurance information. You will handle telephone inquiries, assist with billing questions, and manage medical records requests in a fast-paced clinic environment.

The role requires interacting with patients, families, visitors, and clinic staff while maintaining confidentiality and professionalism; experience in healthcare customer service is preferred.

Qualifications

• High school diploma or GED required.
• At least 1 year in customer service; health care receptionist experience preferred.
• Familiarity with Medicaid programs, eligibility criteria, and billing processes.

Responsibilities

• Greet patients and arrange for registration; collect accurate insurance information.
• Answer phones and handle billing questions; process medical records requests.
• Maintain confidentiality of patient information with professionalism.
• Demonstrate high attention to detail and provide a positive first impression.

Skills

Customer service

Receptionist experience

Medicaid knowledge

Education

High school diploma or GED

Job description

ST BERNARDS WOMENS CLINIC seeks a Patient Service Representative to greet patients, register them efficiently, and verify insurance information. You will handle telephone inquiries, assist with billing questions, and manage medical records requests in a fast-paced clinic environment.

The role requires interacting with patients, families, visitors, and clinic staff while maintaining confidentiality and professionalism; experience in healthcare customer service is preferred.